汉庭酒店员工的幸福感提升研究

摘要旅游产业是我国的战略性产业，该产业的发展空间十分广阔。但观察现状可知，酒店行业的员工流失问题不断加剧，员工波动较大。由于受到市场及旅游业的大力发展影响，汉庭酒店处于高速发展阶段，但管理上仍存在重视对人力资源管理不足、流动性高于市场同行业竞品企业、与投资方意见不统一等不利因素，严重影响了酒店管理公司实现人力资源稳定发展、从而影响企业营收及品牌发展。本文借鉴最新的理论研究和成功实践对汉庭酒店员工离职的内部及外部原因分析，针对目前公司员工情况设计幸福感调查问卷，结合行业及企业的实际情况，提出员工流失对于企业的影响及对应方法：从工作幸福感，组织承诺、工作寻找行为及留职意图对员工的离职原因多方面进行分析，提出从员工关怀、企业文化、培训晋升等方面的改善措施，从而提升员工幸福感、减少核心人才的流失、增强企业的竞争力。关键词：汉庭酒店，酒店员工，幸福感提升AbstractTourism industry is a strategic industry in our country,and the development space of thisindustry is very broad.However,observing the status quo,we can see that the problem ofemployee turnover in the hotel industry continues to intensify,and the staff fluctuates greatly.Due to the vigorous development of the market and tourism,Hanting Hotel is in a stage ofrapid development,but there are still disadvantages in management such as insufficienthuman resources management,higher liquidity than competing companies in the sameindustry in the market,and inconsistent opinions with investors.These factors have seriouslyaffected the hotel management company's stable development of human resources,thusaffecting the company's revenue and brand development.This paper draws on the latest theoretical research and successful practice to analyze theinternal and external reasons for the turnover of Hanting Hotel employees,designs aquestionnaire for the happiness of the company's employees,and combines the actualsituation of the industry and the company to put forward the impact of employee turnover onthe company and its corresponding methods:From the aspects of job well-being,organizational commitment,job-seeking behavior and retention intention,the reasons foremployees'resignation were analyzed,and improvement measures were put forward in termsof employee care,corporate culture,training and promotion,so as to improve employeehappiness and reduce core the loss of talents and enhance the competitiveness of enterprises.Keywords:Hanting Hotel,hotel staff,happiness improved目录摘要4444444444444...........Abstract..1绪论1.1研究背景.…1.2研究目的与意义12.1研究目的…1.2.2研究意义22相关理论概述.32.1员工幸福感的概述」32.2员工幸福感的构成和影响因素32.2.1员工幸福感的构成。.32.2.2员工幸福感的影响因素.…..42.3员工幸福感的理论依据及评价指标.42.3.1员工幸福感问卷的理论依据.…042.3.2员工幸福感的评价指标.53汉庭酒店管理公司基本情况及员工现状.63.1汉庭酒店基本情况概述.63.2汉庭酒店组织架构..63.3汉庭酒店员工现状分析。.63.3.1员工薪酬管理现状.63.3.2员工工作环境现状.73.3.3员工培训及晋升现状….73.3.4公司企业文化现状….74汉庭酒店管理公司员工幸福感调查分析研究84.1汉庭酒店管理公司员工幸福感现状，84.2员工幸福感调查结果及其他影响因素分析.114.2.1员工幸福感调查结果分析….114.2.2员工幸福感其他影响因素.…135汉庭酒店管理公司员工幸福感提升思路研究对策…145.1完善员工招聘制度145.2完善培训、晋升及激励机制145.3加强企业文化建设….155.4提升员工薪酬福利156总结与展望15参考文献17致谢..18