销售服务的非语言沟通技巧

Non-verbal communication skills for sales servicesabstractThe non-verbal communication skills of sales and services focus on consumersatisfaction,focus on maintaining differentiation in business competition,and thelanding point is to maximize the effect of benefits.Deal with the rapid developmentof the information age,the sales staff can be aware of the self social responsibility,grasp the right time and understand the customer expectations and demand,communication skills and whether can grasp the consumer emotion,read hidden inthe other body language implied information,in order to meet the needs of customersnow and in the future.However,throughout the current stage of sales service qualityis only stay in the customer in a certain period of consumption experience andinspection of sales personnel in a certain one Fragments of service ability,is not forthe customer overall service link and design,although to some extent can also becollected after the use of evaluation information,but cannot reflect the verbalcommunication skills in information,exchange ideas,express the real utility in theprocess of emotional development,and most pay attention to short-term publicity andmarketing,is not the customer demand,even after buying is unable to deliver businesspromise.Therefore,to optimize and even improve the non-verbal communicationskills of sales and service,it is necessary to focus on customer expectations and needsfirst,followed by the innovation of non-verbal communication skills of sales andservice,and again The evaluation of service quality should be placed in the wholeservice transmission process,attach attention to the coordination of internal relationsof the organization,and transform it into quality service.Therefore,the research onthe non-verbal communication skills of sales and services aims to create a positiveconsumption experience,meet the needs of consumers,realize the effective operationof the enterprise,and finally achieve the "overall benefit".Keyword Non-verbal communication quality of service degree ofsatisfaction