基于旅客满意度的客运站服务质量优化研究-以常熟客运南站为例

常熟理工学院毕业设计（论文）Study on passenger station service quality optimization based onpassenger satisfaction-taking South Station of Changshu passengertransport as an exampleAbstractThis article takes the automobile passenger station as the research object,because the current stations generally have old equipment,incomplete facilities,backward functions,and difficulties in preparing construction funds,which make thecomprehensive benefits of road transportation unable to improve smoothly.First,theliterature research method is adopted to explore the research and policies of relevantautomobile passenger stations at home and abroad,and use this as an opportunity tointroduce and analyze the related concepts of passenger transportation and satisfaction,and explore the internal relationship between passenger satisfaction and the servicelevel of the station..Then use the questionnaire method to analyze the existingproblems of Changshu South Passenger Transport Station,and analyze the problemsand propose improvement measures.Key Words:Bus Station,road transport,overall efficiency,satisfaction