CommunicatingEffectivelyinInterculturalBusinessSettings

Chapter Three The Nature of Communication3.1 Definition of Communication---113.2 The Communication Process--133.3 Intercultural Business Communication----193.4 Intracultural Communication--203.5Relation of Intercultural Communication andIntraculturalCommunication--20Chapter Four Communication Patterns4.1 Oral and Nonverbal Communication Patterns--224.1.1 Oral Communication----224.1.2 Nonverbal Communications--234.2 Written Communication Patterns--374.2.1 Language----374.2.2 Correspondence Formats--37Chapter Five Barriers to Intercultural Communication5.1 Psychological Problems---395.2 Perception-405.3 Ethnocentrism---405.4 Language as a barrier--425.5 Nonverbal Communication as a Barrier-435.6 Culture Barriers---435.7 Etiquette as a Barrier-44Chapter Six Improving Communication in IntercuturalCommunication6.1 Improving Cultural Sensitivity--466.1.1 Cultural Differences-46