社区数字化治理存在的问题与对策研究——以黄冈市接官厅社区为例

社区数字化治理存在的问题与对策研究—以黄冈市接官厅社区为例摘要随着科学技术的飞速发展，数字技术与公共治理的联系越来越紧密。数字化治理在大型城市中早已投入实际运用，然而在中小型城市发展较差。本研究的目的在于揭示中小城市社区数字化治理所存在以及要面临的特殊困境，探索契合地方实际情况的有可操作性的解决方案，以黄冈市街官厅社区作为实际案例，运用实地调研以及案例分析的研究方法，从技术、管理以及社会这三个维度来深度剖析街官厅社区的社区数字化治理的当前状况。研究结果显示，街官厅社区的数字化治理呈现出“半数字化”的特性，与此同时还面临着系统碎片化、数据孤岛、数字鸿沟等诸多问题与挑战。在技术层面存在系统兼容性欠佳以及网络安全风险的问题，管理层面体现为部门协同存在险阻以及专业人才短缺，社会层面突出地表现为老年群体等存在数字排斥的问题，鉴于中小城市社区资源约束较为十分突出的特点，建议构建“技术管理社会”协同推进的整体方案，实施分步推进的策略。具体施展可分为以下步骤：第一，着重攻克数据系统整合难题：第二，以协同治理为内核革新管理机制：第三；构建多元主体参与的共治格局以增强治理活力。关键词：社区治理：数字化：中小城市；数字鸿沟AbstractWith the rapid development of science and technology,digital technology and publicgovernance are becoming more and more closely linked.Digital governance has long beenput into practice in large cities,but it has been poorly developed in small and medium-sizedcities.The purpose of this study is to reveal the existence and special dilemmas of communitydigital governance in small and medium-sized cities,explore feasible solutions that fit theactual local situation,and take the Huanggang Street Guanting Community as an actual case,and use the research methods of field research and case analysis to deeply analyze the currentsituation of community digital governance in the Street Guanting Community from the threedimensions of technology,management and society.The research results show that the digital governance of the street government officepresents a "semi-digital"feature,and also faces many problems and challenges,such assystem fragmentation,data islands,and digital divides.In view of the prominentcharacteristics of community resource constraints in small and medium-sized cities,it isrecommended to construct an overall plan for the coordinated promotion of"technology-management-society"and implement the strategy of step-by-step advancement.The specific work can be divided into several main aspects,first of all,we must find a way tosolve the problems encountered in the process of data system integration,which isparticularly critical.Second,we need to establish a new management mechanism,whichshould be designed with collaborative governance as the core concept.Finally,a multi-partygovernance framework should be built,so that different subjects can join in,so that the wholegovernance process will be more dynamic and will not appear rigid.Key words:Community Governance;Digitalization;Small And Medium-sized Cities;Digital Divide目录绪论...一、相关概念和理论基础...…(一)相关概念。。。61.社区数字化治理.62.数字鸿沟,73.数字错位.7(二)相关理论基础....1.新型智慧城市。.82.数字治理理论….93.协同治理理论.9二、黄冈市街官厅社区数字化治理现状分析(一)黄冈市街官厅社区现状(二)社区数字化治理的实践与探索101.数字化治理基础设施建设102.社区数字化治理运用3.数字化治理现状总结(三)当前治理模式成效评估....12三、街官厅社区数字化治理存在的问题..·13(一)技术层面：系统割裂与瓶颈问题.……·31.系统碎片化与数据孤岛问题..132.技术应用浅层化与安全隐患.13(二)管理层面：协调失灵和机制短板.·.。141.组织协同困境与治理机制滞后.142.人才缺口与协同治理失衡.143.资金配置失衡与可持续性难题….14(三)社会层面：数字排斥与伦理风险.151.数字鸿沟下的社会排斥与代际公平危机.152.隐私风险与社会资本的双重侵蚀.153.技术异化与价值导向的深层矛盾15四、国内外社区数字化治理的经验借鉴....................16(一)国内典型案例分析.。。.。。。.。。161.杭州“城市大脑”的治理创新.162.上海“一网统管”的实践探索163.北京“接诉即办”的民生服务创新7(二)国外具体案例分析..171.新加坡“智慧国”计划的整体治理.172.美国智慧社区的市场化路径..I73.日本“超智能社会”的适老化实践.