电子商务背景下第三方物流企业服务质量提升策略

In the context of e-commerceService quality improvement of third-party logisticscompanies in China[Abstract]This article is mainly based on the service quality of China'sthird-party logistics companies in the context of e-commerce,through theinvestigation of the background and service quality of third-party logistics companies,and through the existing research at home and abroad,to understand the evaluation ofthe service quality of third-party logistics companies Indicators,design questionnairesfor specific groups of people,and collect the questionnaires to analyze the results ofthe surveys,so as to discover the changes in consumer demand and the problems ofthe service quality of third-party logistics companies,and explore strategies forimproving the service quality of third-party logistics companies in China.How can athird-party logistics company improve its own service quality and meet the needs ofdiverse customers on the premise of ensuring service quality.Combined with thecurrent situation,promote the development of China's logistics industry,promote thedevelopment of China's economy and e-commerce logistics,and shorten the gap withdeveloped countries.[Keywords]e-commerce third-party logistics service quality