国际货运代理空运业务流程优化研究——以深圳市大运国际货运公司为例

Researchonbusinessprocessoptimizationofinternational freight forwarders-A case study ofLWL/SZX[Abstract]In recent years,the export demand of domestic and foreign tradeenterprises continues to expand,the competition of international freight forwardingindustry intensifies,and the freight forwarding activities become more and more busy.The whole freight forwarding industry has an urgent need for efficient and convenientbusiness process control.It is very important to improve the freight forwardingoperation efficiency and increase the profit margin through business processoptimization.Firstly,this paper focuses on the theory and business of value chainBased on the analysis of relevant process theories,the value of international freightforwarding industry and the current situation of business process,this paper takesLWL/SZX as an example to analyze the problems existing in the air transportbusiness process,and proposes value-added solutions based on the value chainanalysis to eliminate unnecessary operations.In view of LWL/SZX,it puts forwardthe optimization plan from three aspects:information system,personnel establishmentand differential customs declaration service.It is hoped that through the in-depthstudy on the air transport business process of international freight forwardingenterprises,it will have certain reference significance for the development of freightforwarding companies.[Keywords]Value chain International freight forwardingAir transportbusiness process