网络交易中消费者权益的保护

网络交易中消费者权益的保护摘要网上交易是一种新型的交易形式，其优点是方便而又灵活，深受大众的欢迎，且成为最主要的消费方式之一。虽然网络交易极大的便利了人们的生活，但是随之而来的也有一系列问题，例如，网络诈骗，消费者被盗取信息、盗刷资金，消费者收到假货等现象层出不穷。消费者自身合法权益的保护莫过于通过法律武器来维护，因此我国要健全更加完整的网络交易消费者保护制度，探索构建消费者保护机制，不断完善售后服务、消费者隐私保护、消费者资金安全保护、排查资质不合格的商家等，为网络交易中消费者权益的保护提供保障。关键词：网络交易；网络消费者：消费者权益：保护机制Protection of consumer rights and interests in onlinetransactionsAbstractAs an emerging trading method,compared with the traditional tradingmethod,online trading has the characteristics of convenience and flexibility,which iswell received by the public and has become one of the most important consumptionmethods.Although online transactions have greatly facilitated people's lives,there arealso a series of problems that come with it.For example,online fraud,consumers arestolen information,stolen funds,consumers receive fake goods and other phenomenaemerge in an endless stream.The protection of consumers'own legitimate rights andinterests is nothing more than the protection of legal weapons,so China shouldimprove a more complete consumer protection system for online transactions,explorethe construction of consumer protection mechanisms,and constantly improveafter-sales service,consumer privacy protection,consumer capital securityprotection,and check for unqualified businesses,etc.,to provide protection for theprotection of consumer rights and interests in online transaction.Key Words:Online trading;Online consumers;Consumer rights;Protectionmechanisms目录言.51网络交易中消费者权益保护的概述.61.1网络交易中消费者权益概念及界定..61.2网络交易中消费者权益的特征…。61.3网络交易中消费者权益保护的价值与意义.72我国网络交易中消费者权益保护现状..82.1我国网络交易中消费者权益保护发展沿革..82.2我国网络交易消费者权益发展立法现状…83我国网络消费者保护存在的问题93.1网络消费者交易安全权难以保障.93.2网络消费者知情权易受侵害..93.3网络消费者获得赔偿权行使困难.93.4网络消费者的公平交易权难以保障..104国外网络交易中消费者权益保护的经验以及对我国的启示.…114.1国外网络交易中消费者权益保护的经验.114.1.1美▣114.1.2欧盟…4.1.3日本.4.2国外经验对我国网络交易中消费者权益保护的启示.125网络交易消费者权益保护制度构建.135.1完善网络交易中消费者权益保护机制….135.1.1构建新型的反垄断机制.135.1.2建立严格的惩戒机制.135.1.3建立常态化的自律排查机制…135.1.4完善网络交易中消费者证据收集机制.…145.2加强网络交易中消费者权益保护的监管…145.2.1完善网络交易市场经营者准入制度..145.2.2发挥媒体对网络消费中违法行为的监督作用.…145.2.3加强政府在网络交易中的监管力度..145.2.4健全网络交易信用评价机制.155.3提高网络交易中消费者权益自我保护意识155.3.1开展对消费者网络交易教育引导.…155.3.2加强对消费者权益保护法律宣传…156结语.16致谢.17参考文献.18