七天无理由退货法律

摘要七天无理由退货规则法律问题研究一以淘宝为例摘要：“七天无理由退货”是我国《消费者权益保护法》赋子消费者维护自身权益的重要权利，在现实生活中得到了广泛运用，客观上对维护消费者合法权益利、，倒逼网络经营者提高服务质量产生了积极的推动作用，有利于形成良好的网络营商环境。但是，由于我国商业社会诚信机制的缺位，以及相关法律法规对“无理由退货制度”具体操作规则的缺失的规定并不完善，“七天无理由退货”在交易过程中的消极影响也逐渐显露，具体表现为：消费者利用漏洞滥用权利恶意退货、“七天无理由退货”制度与其他相关制度的界限容易模糊、“七天无理由退货”的权利主体和适用范围存在较多争议等。本文以网络购物为例，讨论网购中七天无理由退货相关制度、实践过程中出现的问题以及结合问题给予相关建议。以此解决七天无理由退货法律制度存在的问题，有利于我国网络消费者权益保护工作的开展。关键词：网络购物；七天无理由退货制度；权利纠纷ABSTRACTABSTRACT"Seven days without reason to return goods"is our country's "consumer rights andinterests protection law gives consumers an important right to protect their own rightsand interests,has been widely used in real life,objectively to protect the legitimaterights and interests of consumers,forcing network operators to improve the quality ofservice has a positive role in promoting,conducive to the formation of a goodnetwork business environment.However,due to the absence of the credit mechanismof the commercial society in our country and the lack of the relevant laws andregulations on the specific operation rules of the "unjustified return system"is notperfect,and the negative influence of "seven days of unjustified return"in the courseof trading is gradually revealed,which is manifested Loopholes abuse the right ofmalicious return ,"seven days without reason to return "system and other relatedsystems of the boundaries are easy to blur,"seven days without reason to return"thesubject of the right and the scope of application there are more disputes.Taking onlineshopping as an example,this paper discusses the relevant system of seven days ofonline shopping without reason to return goods,the problems in the process ofpractice and the relevant suggestions combined with the problems.In order to solvethe problems existing in the legal system of seven-day return without reason,it isbeneficial to the development of the protection of the rights and interests of onlineconsumers in China.Key words:Shopping online:Seven days no reason to return Rights disputes目录目录1绪论……12七天无理由退货制度的概念界定..··2.1七天无理由退货的法律沿革....2.2七天无理由退货的概念…33七天无理由退货制度的法律内涵..·3.1无理由退货制度的法律特征...3.1.1权利规定的法定性..3.1.2权利所有者的单一性..43.1.3权利范围的有限性.....43.1.4权利行使的免责性43.1.5权力行使的无因性....53.1.6权力归属的民事性...53.2七天无理由制度与其他消费者保障制度的区别....53.2.1七天无理由退货与“三包”制度的联系和区别.…53.2.2“七天无理由退货”与“三包”制度适用的交叉…63.2.3消费者的退货权与民法中解除权的区别........73.3无理由退货制度的法律后果.......84淘宝网七天无理由退货制度的实施现状与存在的问题...94.1淘宝网七天无理由退货制度的实施现状..94.1.1认知态度的调查分析.......94.1.2实施退货行为的调查分析.………104.1.3权力与义务调查.......114.2七天无理由退货制度存在的问题.……·124.2.1经营者和网络消费者法律意识淡薄...…124.2.2立法滞后.....124.2.3经营者告知义务的缺失.……135对“七天无理由退货”制度的合理化建议..13目录5.1引导消费者消费理念，增加网购维权渠道...135.2完善相关立法..145.3增加对网络购物市场的监管和治理156结语.....15参考文献.17附录：18