成都市成华区政府门户网站建设中存在的问题及对策研究

成都市成华区政府门户网站建设中存在的问题及对策研究摘要政府作为公共权力的行使者，在推进国家治理体系、治理能力现代化进程中，必须采用现代信息技术不断提高自身服务能力和服务水平，以满足公众对于更多更好的公共服务的需求。具体包括：运行信息技术推动自身职能的转变、提供无缝隙政务服务、拓宽公民政治参与的渠道、打造公开透明的政府等，以增强政府的公信力，进一步推动国家治理现代化。伴随行政审批制度改革不断深入，各级政府积极推进网上政务服务平台的建设，政府门户网站作为政府进行信息公开、提供服务、公众参与、网络监督的主阵地，正受到政府和社会的广泛关注。本研究基于相关理论分析，以成都市成华区政府门户网站作为研究案例，围绕其在建设过程中存在的诸如数据技术应用不足、信息资源管理和监督管理存在不足、线上办事效率较低等问题，分析其产生的原因，并结合国内其他政府门户网站建设的经验，为成都市成华区政府门户网站未来的建设提出了对策建议，希望对我国地方政府提高门户网站的在线服务能力。关键词：政府网站：电子政务：地方政府：网站建设Research on the problems andcountermeasures in the construction of thegovernment portal website of ChenghuaDistrict of ChengduAbstract:As the exerciser of public power,in the process of promoting themodernization of the national governance system and governance capacity,thegovernment must use modern information technology to continuously improve itsservice capacity to meet the public's demand.Specifically,it includes:usinginformation technology to promote the transformation of its own functions,providinggovernment services,broadening the channels for citizens'political participation,andbuilding an open and transparent government,so as to enhance its credibility andfurther promote the modernization of national governance.With the deepening of thereform of the administrative examination and approval system,governments at alllevels are promoting the construction of online government service platforms,andgovernment portals,as the main positions for the government to disclose information,provide services,participate in the public,and supervise the network,are receivingextensive attention from the government and society.Based on relevant theoreticalanalysis,this study takes the Chenghua District Government Portal Website ofChengdu City as a research case,analyzes the reasons for its occurrence around itsproblems such as insufficient application of data technology,scanty informationresource management and supervision,and low online work efficiency in theconstruction process,and combines the experience of other government portalwebsites in China to put forward countermeasures and suggestions for the futureconstruction of the Chenghua District Government Portal,hoping to improve theonline service capabilities of the portal website for local governments in China.Key words:government website;e-government;local government;website building目录第1章前言11.1选题背景及研究意义1.1.1选题背景1.1.2研究意义…1.2国内外研究现状21.2.1国外研究现状..21.2.2国内研究现状….31.2.3研究述评.61.3研究思路及方法713.1研究思路….713.2研究方法.8第2章相关概念和理论基础92.1基本概念......92.1.1电子政务.92.1.2政府门户网站...92.1.3服务型政府2.2理论基础..…102.2.1新公共服务理论。.102.2.2委托-代理理论102.2.2治理能力现代化理论.10第3章成华区政府门户网站建设的现状、问题和原因分析123.1成华区政府门户网站建设现状123.1.1政务公开方面123.1.2互动交流方面123.1.3在线服务方面.123.1.4网络监督方面133.2成华区政府门户网站建设存在的问题133.2.1数据技术应用不足。0.13