广州地铁运营中心员工培训现状及对策研究

广州地铁运营中心员工培训现状及对策研究摘要随着城市规模不断扩大，中国城市轨道交通继续快速发展。地铁公司成熟人才数量远远低于需求，人员技能水平不能满足岗位需求，人才队伍无法及时组建。有必要对员工进行培训，让他们快速进入状态，激励员工更好地发展。建立高效的员工培训体系，对于提高员工的专业素质、拓展员工综合技能、增强内部凝聚力、增强公司核心竞争力具有积极的贡献，对公司的和个人发展具有深远的意义。本文通过调查和分析广州地铁运营中心员工培训现状，分析运营中心员工培训存在的问题，并从培训需求分析、培训方式、培训资源以及培训效果评估方面提出广州地铁运营中心站务员工培训的对策，旨在为广州地铁运营中心员工培训提供一定的参考。关键词：员工培训：地铁运营；培训管理Research on the current situation andcountermeasures of staff training in GuangzhouMetro Operation CenterAbstractWith the continuous expansion of urban scale,China's urban rail transit continues todevelop rapidly.The number of mature talents of the metro company is far below the demand,the skill level of the personnel can not meet the post demand,and the talent team can not beestablished in time.It is necessary to train employees so that they can enter the state quickly andmotivate them to develop better.The establishment of an efficient employee training system hasa positive contribution to improving the professional quality of employees,expanding theircomprehensive skills,enhancing internal cohesion and enhancing the company's corecompetitiveness,and has far-reaching significance for the company's and personal development.Through investigating and analyzing the current situation of staff training in Guangzhou MetroOperation Center,this paper analyzes the existing problems in staff training in the OperationCenter,and puts forward countermeasures for staff training in Guangzhou Metro OperationCenter from the aspects of training needs analysis,training methods,training resources andtraining effect evaluation,aiming at providing certain reference for staff training in GuangzhouMetro Operation Center.Keywords:employee training;Metro operation;Training management.目录摘要Abstract….....第一章绪论…11.1选题背景…1.2选题的目的和意义1.3国内外研究现状1.3.1国外研究现状.]1.3.2国内研究现状.21.4相关理论基础.…21.4.1员工培训的含义….21.4.2员工培训的内容.21.4.3员工培训的方法.3第二章广州地铁运营中心站务员工培训现状和存在的问题2.1广州地铁运营中心介绍.42.2广州地铁运营中心站务员工培训现状…42.2.1培训内容..42.2.2培训方式….42.2.3培训评估..4第三章广州地铁运营中心站务员工培训存在的问题….63.1缺乏科学培训规划…。.63.2培训方法单一.73.3培训资源不足….83.4缺乏有效的评估体系.…9第四章广州地铁运营中心站务员工培训的对策…114.1加强培训需求分析4.2丰富培训方法124.3加大培训资源开发..134.3.1培训师资开发与管理.….134.3.2课程与教材开发管理.144.3.3建立人才培训基地14